Refund policy
Effective November 11, 2026
We want you to pay only if this is helping your family. Here is how trials, cancelling and refunds work.
Free trial
Your first 7 days are free. Cancel before the trial ends and you pay nothing. Our payment company, Polar, emails you a reminder 3 days before the first charge.
14-day money-back promise
You can get a full refund, with no need to give a reason, if you ask within 14 days of:
- your first payment, on a monthly or yearly plan
- a yearly renewal payment
Other payments
Later monthly payments aren’t refunded, but you can cancel at any time so you aren’t charged again, and you keep access until the end of that month. We will always fix billing mistakes, such as a double charge, and we will honor any refund the law where you live gives you.
How to ask
Email contact@panspermialabs.com from the address on your account. We normally reply within two business days. Refunds go back to the original payment method through Polar and usually appear within 5 to 10 business days, depending on your bank. When a refund is made, your subscription ends.